Terms and Conditions

Effective date: June 6, 2020
PLEASE READ THESE TERMS AND CONDITIONS (“AGREEMENT” OR “TERMS AND CONDITIONS”) CAREFULLY BEFORE USING SERVICES OFFERED BY ARTISTICSWORK LLC, herein referred to as “COMPANY”. THIS AGREEMENT SETS FORTH LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF ALL SERVICES PROVIDED BY ARTISTICSWORK LLC. IF YOU DO NOT ACCEPT THE TERMS AND CONDITION, YOU MAY NOT USE THESE SERVICE(S). ARTISTICSWORK LLC MAY REVISE THESE TERMS AND CONDITIONS AT ANY TIME WITHOUT NOTICE BY UPDATING THIS POSTING. YOU WILL BE BOUND BY ANY SUCH UPDATES OF THESE TERMS AND CONDITIONS.

By using ARTISTICSWORK LLC services you (herein referred to as “CLIENT”) agree to be bound by the terms of this AGREEMENT as outlined below. If you have questions or concerns regarding this statement, you should first contact ARTISTICSWORK LLC using the contact information included at the end of this statement.

Logo Design
DESCRIPTION OF WORK/PROJECT
Company will create logo design according to the Client’s answers provided in Logo Design Questionnaire or “Get a Quote” online form.
CLIENT RESPONSIBILITIES
Client acknowledges that it shall be responsible for performing the following in a reasonable and timely manner: (a) coordination of any decision-making with parties other than the Company; (b) final proofreading and in the event that Client has approved Deliverables but errors, such as, by way of example, not limitation, typographic errors or misspellings, remain in the finished product, Client shall incur the cost of correcting such errors.
TIMELINES
Company will make every effort to meet agreed upon due dates. The Client should be aware that failure to submit required information or materials may cause subsequent delays in the production. Client delays could result in significant delays in the delivery of finished work.

The delivery timeline for the preliminary logo design concept/s may vary (3 – 7 business days) depending on the selected logo design package, terms of a custom order, and complexity of the design.

Every following change will be delivered in 2 business days.

More complex changes may be delivered up to 5 business days.

PAYMENTS
New clients or other clients out of terms may be expected to pay in advance for their services.

All other invoices issued by the Company shall be paid by the Client within one day of the date of invoice unless otherwise agreed in writing by the Company. In the event of late payment, the Company may charge interest on the amount outstanding before and after judgment at the rate of five (5) percent above from the due date until the date of payment.

The Company accepts payments through Visa, Mastercard, Discover Card, PayPal and American Express. All payments are accepted in USD.

CHARGES FOR ADDITIONAL SERVICES
Changes in client input/direction or excessive changes will be charged in the agreed amount between the Client and Company.

Any artwork the Client wishes Company to create which is not specified in the [DESCRIPTION OF WORK/PROJECT] and this AGREEMENT, would be considered an additional service.

Additional work will be done after the Client pays for the add-on services in advance.

LEGAL RIGHTS AGREEMENT

All the rights of approved final logo design Company has created and designed for specific client belong to the client for which it was designed. The Company does not hold any rights to the final approved design created for a client.

The Company does not file a trademark application with respect to the logos created for its client. The client is free to register as a trademark the final approved logo design created for it by the Company.

In the event that payment for any logo design is not made in accordance with the payment policies of the Company, then all of the client’s rights in and to the logo design created for it, including any trademark property, will immediately revert back to Company.

The Company warrants that its logo designs are of its own creation and are not copied from or inspired by existing designs or trademarks but does not warrant that a logo design the same as or similar to that designed by it, but of which it was not aware at the time of its creation, does not exist.

RESERVATION OF RIGHTS
All rights not expressly granted hereunder are reserved to Company, including but not limited to all rights in sketches or other preliminary materials.
PERMISSIONS AND RELEASES
The Client agrees to indemnify and hold harmless Company against any and all claims, costs and expenses, including attorney’s fees, due to materials included in the Work at the request of the Client for which no copyright permission or previous release was requested or uses which exceed the uses allowed pursuant to a permission or release.
DELIVERY
The approved final logo design will be sent via email and Dropbox link in the multiple file formats.
MONEY-BACK GUARANTEE/REFUND POLICY
If you are not satisfied with the initial sample(s) provided by through the services, and have paid the full fee up-front, you may request a refund by completing the Refund Request form, which will be provided to you upon request.

Upon timely receipt of the completed form, we will refund the total payment made by you, less a seventy dollar ($70.00) service and processing fee.

If the request is submitted within three business days from when the initial sample(s) were completed, you will not be billed the remaining balance for the logo package you purchased. If this form is not completed within three business days from when the initial sample(s) were completed, refund is not applicable. In addition, refunds are only available to the actual Client for whom the logo was created.

No refund is available for design firms or for those who order our design services on behalf of another entity. Furthermore, you shall forfeit the right to the refund outlined above if you request revisions to any of the initial concepts.

In addition, the refund policy will not take effect in any of the following events:

1. If you have already approved your logo design.

2. If work has already commenced on one of your samples.

3. If the party for which the artwork was being designed closes, changes its name, or changes its field of business.

4. If the project was canceled for reasons unrelated to the artwork designed by ARTISTICSWORK LLC.

5. If other design companies were simultaneously hired to work on the same design project.

You shall also forfeit the right to a refund if you do not respond in a timely manner to a status notification from us, as described below in Section “PROJECT INACTIVITY”.

Should you receive a refund, you agree that your acceptance of the refund shall constitute your sole and exclusive remedy with respect to related sample(s). Additionally, you acknowledge that you will have no right (express or implied) to use any sample(s) or other work product, content, or media, nor will you have any ownership interest in or to the same.

PROJECT INACTIVITY
Under no circumstance will a refund be given for a project that has been inactive for 30 days. Projects, which are left inactive (no revision requests, email notification with revision requests, or phone call regarding the design of any project) for more than 30 days without notifying Company prior to, are subject to an Inactive state and will be removed from our project list after 30 days. Company reserves the right to retain your payment for Inactive projects without a refund.
ABOUT AGREEMENT
This Agreement shall in all respects be interpreted and construed with and by the laws of the United States. Any questions concerning these Terms and Conditions should be directed to ARTISTICSWORK LLC’s official email address: info@artisticswork.com.